Kyle Lott Agency - Farm Bureau
Insurance Customer Service Representative
Full Time • Dowagiac
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Gym membership
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
POSITION OVERVIEW:
Our agency is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.
In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.
RESPONSIBILITIES:
- Provide prompt, professional service to clients by phone, email, and in person.
- Assist customers with policy changes, billing questions, and coverage inquiries.
- Maintain accurate client records and documentation.
- Follow up on customer requests and outstanding items.
- Review policies with clients and identify additional coverage opportunities when appropriate.
- Work closely with producers and agency staff to support client needs.
QUALIFICATIONS:
- Strong communication and problem-solving skills.
- Excellent organizational and multitasking abilities.
- Detail-oriented with strong follow-through.
- Ability to learn insurance products and agency systems.
- Insurance license preferred or willingness to obtain licensing.
- Positive attitude and commitment to helping others.
Compensation: $40,000.00 - $60,000.00 per year
(if you already have a resume on Indeed)